Customer Care & Complaints Policy
JMT Works Ltd is committed to delivering high-quality workmanship, clear communication, and reliable service. If you feel that something has not met your expectations, we take your concerns seriously and aim to resolve issues quickly, fairly, and professionally.
1. How to Contact Us
If you would like to raise a concern or make a complaint, please contact us using one of the following:
Email: worksjmt@gmail.com
Phone: 07412 639 614
Address: JMT Works Ltd, 6 Sylvia Court, London, HA9 6HS, UK
2. Our Complaints Process
When a complaint is received:
Step 1 – Acknowledgement
We will acknowledge your complaint within 2 working days.
Step 2 – Investigation
We will review the issue, speak to the relevant team members, and gather any required details.
Step 3 – Proposed Resolution
You will receive a full response within 10 working days, including:
- Findings from our investigation
- Any corrective actions required
- Expected timeframes for resolution
If more time is needed, we will inform you and provide an updated timeline.
3. If You Are Not Satisfied
If you remain unhappy with our response, you may escalate your complaint to independent dispute resolution once our consumer-code membership is active.
4. Continuous Improvement
All complaints are reviewed internally to help us improve our service, processes, and customer communication.
JMT Works Ltd appreciates feedback from all clients and is committed to fair, transparent, and timely complaint handling.